Returns & Refunds policy

Payment & Refund Policy

1. Payment Terms

a. Standard Plan

• A one-time setup fee of $8,000 USD is required before service activation.

• After the initial setup, a monthly recurring fee of $697 USD will be billed automatically every 30 days unless canceled with proper notice (see cancellation policy).

b. VIP Plan

• A one-time payment of $13,997 USD covers the full setup and AI ecosystem management for 12 months.

• After 12 months, continued service requires a yearly renewal fee of $9,597 USD, billed in advance.

c. Accepted Payment Methods

• We accept payments via major credit cards, bank transfers, or other methods provided at checkout.

• All payments are processed securely through our payment provider.

2. Refund Policy

a. Setup Fees

• All setup fees are non-refundable. This includes both the $8,000 Standard Plan and $13,997 VIP Plan. These fees cover extensive customization, AI integration, and resource allocation that begin immediately upon contract acceptance.

b. Monthly Subscription Fees

• Monthly fees are non-refundable once billed. You may cancel future billing at any time with at least 7 days’ notice before your next billing date.

• Partial months are not prorated.

c. VIP Plan Annual Renewal

• Renewal payments for the VIP Plan ($9,597 annually) are non-refundable once billed. Clients will receive a reminder 14 days prior to renewal.

3. Chargebacks & Disputes

• Initiating a chargeback without first attempting to resolve the issue with our support team is a violation of these terms.

• Any chargeback or payment dispute will result in immediate suspension of services until the issue is resolved.

4. Cancellation Policy

• Standard Plan clients may cancel at any time after the initial setup phase by providing written notice at least 7 days prior to the next billing cycle.

• VIP Plan cancellations are not eligible for refunds, but service can be terminated at the client's request.

  
  

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mo@smartagentlyai.com